Exam EX0-100: IT Service Management Foundation ((based on ITIL® V2)

What is EX0-100 exam?

The examination IT Service Management Foundation (based on ITIL®) tests the processes involved in the management of IT infrastructures. The examination covers the essential elements of ITIL®. Candidates are made aware of the importance of IT Service Management and the systematic approach of ITIL®. IT Service Management according to ITIL® adopts a process-based approach to the IT organization. Candidates get an idea of the meaning of a service-oriented method of working and the coherence and relationships between the ITIL® processes. Candidates will also learn the basic concepts involved in these processes. This provides candidates with sufficient information to anticipate and participate accurately in the change processes involved in the (partial) implementation of ITIL® in an organization.

Is EX0-100 exam right for you?

The examination for IT Service Management Foundation (based on ITIL®) is intended for:

Employees involved in IT infrastructure management who are required to work
    within processes that are, or will be, organized according to ITIL®.

Candidates who wish to progress further to the Practitioner’s or Manager’s
    Certificate in IT Service Management or to certification in the area of
    ISO/IEC 20000. The Foundation Certificate in IT Service Management is a
    prerequisite for the Practitioner’s or Manager’s Certificate in IT Service
    Management.

What to expect in EX0-100 exam?

Number of questions: 40

Pass mark: 65 % (26 out of 40)